Please read this policy carefully.
The Site is not directed to children and children are not eligible to use our Site. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18 years of age, and no part of our Site is designed to attract people under 18 years of age. When the Site does collect age information, and users identify themselves as under 18, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site.
How We Collect Information.
Personal Information.In general, the Personal Information we gather enables us to contact you or process your orders, to provide the Site and Products to you. We collect Personal Information that you submit to us voluntarily when you request information.
All payments on the Site are processed by our service providers who collect your credit card information directly, and we will not have access to or see your credit card information as part of such transaction. We also collect other types of personal information that you provide to us voluntarily as you use the Site or if you contact us via a contact form, or e-mail regarding the medical information or the services we provide.
If you participate in a sweepstakes, contest or giveaway on our Site, we may ask you for your e-mail address and/or home number (to notify you if you win or not). We may also ask for first and last names, and sometimes post office addresses to verify your identity. In some situations we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary. We recommend that you read the rules for each sweepstakes and contest that you enter.
- Information Collected by Our Servers.To make our Site more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
How We Use Information.
We will use your Personal Information to:
- Contact you if you filled out a contact form;
- Provide you with the Site and customer support;
- Tailor the features, performance and support of the Site to you;
- Market our products and services to you that we believe may be of interest to you;
- Respond to your requests, resolve disputes and/or troubleshoot problems;
- Improve the quality of the Site and the Products; and
- Communicate with you about, medical conditions, the Site and the Products.
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.
We will communicate with you primarily in the form of telephone calls or emails. You can opt out of receiving certain communications from the Site such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at [email protected]. Please note that even if you unsubscribe or opt-out, we may still send you Site and product related communications (e.g., emails related to your comments).
Contact Forms, Email communications, newsletter and related services
If you filled out a contact form, we may disclose certain Personal Information to our internal staff or medical staff in order to respond to you. All your personal or medical information that you disclose to us will be protected by HIPAA. To see our HIPAA Notice of Privacy Practices click here
Forms that you fill out or email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. Your email address may be added to a newsletter list and then you will receive an additional request to opt-in. If you do not opt-in or you chose to opt-out you will not hear from us. Completepaincare.com provides you with the opportunity to receive communications from us. You can fill out a request for more information, email us or sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.
The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email. You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to [email protected] or send regular mail to the following postal address:
Complete Pain Care
600 Worcester Rd, Ste 301
Framingham MA 01702
We reserve the right to use Anonymous Information for any purpose and disclose Anonymous Information to third parties in our sole discretion.
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Complete Pain Care.
How We Disclose Information.
We may disclose certain Personal Information:
- To third parties to whom you ask us to send Personal Information;
Information Disclosed to Third Parties
We may share your personally identifiable information with third parties who we have engaged to help us provide our services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.
Except as noted above and for newsletters and surveys, Complete Pain Care does not provide any third-party access to your IP address and email address. To help us determine the effectiveness of our advertising, we work with Web analytics tools hosted by third parties who receive nonidentifiable information from your browser, including but not limited to the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information, and the pages you view within our site.
We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
Updating and Controlling Your Information.
If you have an Account with us, you may update certain of your Personal Information on our Site. You may also email us at [email protected]. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Site and purchase of Products. Once we disclose some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.
Complete Pain Care
600 Worcester Rd, Ste 301
Framingham, MA 01702
If you’ve contacted the website about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint by calling the confidential compliance line at Complete Pain Care 508-665-4344 extension 422.
This Policy was last revised: May 24, 2018.